Privacy Policy

We may collect personal information when you contact us, schedule plumbing services, request an estimate, complete a website form, make a payment, or submit an employment application.

The information may include:

Personal and Contact Information

• First and last name
• Residential or service address
• Email address
• Telephone number
• Billing address
• Other information you voluntarily provide

Service and Appointment Information

• Plumbing concerns or service requests
• Appointment dates and times
• Estimates and invoices
• Service history
• Payment and transaction records
• Photographs of plumbing equipment, repairs, and work areas
• Communications regarding services performed

Website and Technical Information

Depending on the technologies enabled on our website, we may collect:

• IP address
• Browser type and device information
• Pages visited
• Website interactions
• Referral sources
• Cookies and similar technical identifiers

Employment Application Information

If you apply for a position with Veteran Plumbing Services, we may collect:

• Name and contact information
• Employment history
• Plumbing experience
• Professional licensing information
• Qualifications and certifications
• Availability
• Résumés and other information you voluntarily submit

We encourage applicants not to include Social Security numbers, banking information, medical information, or other unnecessary sensitive personal information in submitted résumés.

We may use personal information to:

• Schedule and perform plumbing services.
• Respond to service requests and inquiries.
• Prepare and communicate estimates.
• Send appointment confirmations and service updates.
• Provide invoices, receipts, and payment information.
• Communicate about ongoing or completed plumbing work.
• Respond to customer questions and concerns.
• Manage customer service and warranty requests.
• Maintain accurate business and accounting records.
• Improve website functionality and customer experience.
• Detect fraud and protect our systems.
• Evaluate employment applications and communicate with candidates.
• Comply with applicable laws and business obligations.

We use personal information for legitimate business purposes and as otherwise permitted by applicable law.

Veteran Plumbing Services may communicate with customers by telephone, email, or text message regarding requested plumbing services.

These communications may include:

• Appointment confirmations
• Technician arrival notifications
• Scheduling changes
• Estimates and approvals
• Invoices and payment reminders
• Service-related follow-ups
• Customer satisfaction requests

Where required by law, we obtain appropriate consent before sending automated or promotional communications.

Providing information for a service request does not automatically constitute consent to receive unrelated marketing messages.

If you receive text messages from us, you may request that they stop by replying STOP where supported or contacting our office.

Opting out of promotional messages does not prevent us from sending communications that are otherwise permitted or necessary to fulfill a service request, subject to applicable law and your communication preferences.

Message and data rates may apply.

Veteran Plumbing Services uses third-party software and service providers to support business operations.

These may include:

Housecall Pro

We use Housecall Pro for functions such as customer management, scheduling, service documentation, estimates, invoices, payments, and customer communications.

Information provided to us may be processed through Housecall Pro to assist in delivering plumbing services.

For information about Housecall Pro's privacy practices, visit: https://www.housecallpro.com/privacy/

Payment Processing Providers

Payments may be handled through third-party payment processing services.

Payment information is processed according to the applicable provider's security practices and privacy terms.

Website Hosting and Form Services

Our website and online forms may use third-party hosting, database, email delivery, and website management providers.

These providers may process information as necessary to operate our website and deliver requested services.

Accounting and Business Software

We may use accounting and business management software to maintain invoices, payments, and financial records.

We share only the information reasonably necessary for the services these providers perform, subject to their contractual obligations and applicable law.

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and evaluate the effectiveness of our online content or advertising.

Depending on the tools enabled, these technologies may help us understand:

• How visitors find our website
• Which pages receive traffic
• How visitors navigate our website
• Whether website forms are functioning properly
• The effectiveness of advertising campaigns

Some third-party analytics or advertising providers may collect information through their own technologies.

You can manage certain cookies through your browser settings or through any cookie preference controls made available on our website.

Disabling some cookies may affect website functionality.

Where legally required, we will provide additional notice or choices regarding nonessential tracking technologies.

When you apply for employment with Veteran Plumbing Services, the information you submit is used to evaluate your qualifications for available positions and to communicate regarding the hiring process.

This information may include your experience, licenses, contact information, employment history, and uploaded résumé.

Employment application information may be accessed by authorized members of our hiring team and service providers supporting our recruitment systems.

Applications and uploaded documents are not intended to be publicly accessible.

We retain employment application information for as long as reasonably necessary for legitimate recruitment purposes, recordkeeping obligations, dispute resolution, or other requirements of applicable law.

Applicants may contact us with questions regarding the personal information submitted through our Careers page.

Veteran Plumbing Services does not disclose customer information to unrelated parties for their independent marketing purposes without appropriate authorization.

We may share personal information with:

• Service providers supporting business operations
• Scheduling and customer management software providers
• Payment processors
• Accounting and bookkeeping providers
• Website hosting and technical service providers
• Authorized professional advisers
• Government authorities when disclosure is legally required

We may also disclose information when reasonably necessary to protect our rights, investigate fraud, enforce agreements, or respond to lawful requests.

If our business undergoes a merger, acquisition, or transfer of business assets, relevant information may be transferred as permitted by applicable law.

We take reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or misuse.

These measures may include secure systems, restricted access, authentication controls, and the use of reputable service providers.

However, no method of internet transmission or electronic storage is guaranteed to be completely secure.

We cannot guarantee absolute security of information transmitted electronically.

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain service and warranty records
• Fulfill accounting and tax requirements
• Resolve disputes
• Support legitimate business operations
• Comply with applicable legal obligations

Employment application records are retained according to applicable requirements and our hiring recordkeeping practices.

When information is no longer reasonably necessary, we take appropriate steps to delete, securely dispose of, or de-identify it, subject to applicable recordkeeping requirements.

You may contact Veteran Plumbing Services to:

• Request information about personal information we maintain.
• Ask us to correct inaccurate contact information.
• Request deletion of certain personal information, where permitted.
• Update communication preferences.
• Opt out of marketing communications.
• Ask questions about our privacy practices.

Some information may need to be retained for accounting, legal compliance, warranty documentation, or other legitimate purposes.

We may need to verify your identity before fulfilling certain requests.

We will respond to requests as required by applicable law.

Our website is intended for individuals seeking residential plumbing services or employment information.

It is not directed toward children under the age of 13.

We do not knowingly solicit personal information from children under 13 through our website.

If we learn that personal information from a child under 13 was collected without appropriate authorization, we will take appropriate steps to address it in accordance with applicable law.

Our website may contain links to third-party websites, payment services, or other online resources.

These websites operate independently and may have their own privacy policies and practices.

Veteran Plumbing Services is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage visitors to review their privacy policies.

We may update this Privacy Policy to reflect changes in our services, website technologies, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice of material changes.

If you have questions about this Privacy Policy or how your information is handled, please contact: